Refund policy

Can I return my order?

We hope you will be pleased with your Matia Natural order.  However, if for any reason you are not completely satisfied with your order, we are happy to offer an exchange or replacement as long as you return it to us within 7 working days, unopened, unused and in its original condition.  

How do I initiate a return?

To initiate a return, please contact our customer service team at info@matianatural.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the product arrived damaged or was incorrect.